GENERAL TERMS AND CONDITIONS OF ONLINE SALE
Welcome to spaziobra.com (“Site”). Please read these General Terms and Conditions of Sale (“General Terms”) carefully before ordering products (“Products”) through the Site.
These General Terms are important for both you and us, as they set out what we can expect from each other in relation to the purchase of Products on the Site. If needed, you can contact us using the contact details indicated in the “Contacts” section of the Site.
If you wish, you can download, save and print these General Terms by clicking here.
The Products on the Site are sold directly by SB ROSSO S.R.L., with registered office at Piazza XX Settembre, 12042 – Bra (CN), Italy, VAT no. 03003030040 (“SB ROSSO S.R.L.”).
1. APPLICABILITY AND LEGAL NOTES
1.1 Purchases made through the Site are governed by these General Terms. If you do not wish to accept these General Terms, you cannot order the Products available on the Site.
1.2 The invalidity of any provision of these General Terms shall not affect the validity of the remaining provisions, which shall remain fully valid and effective.
2. WHO CAN PLACE ORDERS
2.1 By registering on the Site and/or placing an order, you declare that you are at least 18 years old and are acting as a consumer.
2.2 You can make purchases on the Site either through your registered account or without creating an account by clicking the “Quick Purchase” button and entering your personal data, required for billing and shipping, in the fields of the guided purchase process.
2.3 Before submitting any order to us, please check that the data you have entered are correct and complete. If not, please amend and/or supplement them.
2.4 For more information about your account and how we process your personal data, please consult the Site’s Privacy and Cookie Policy section.
2.5 If you are a business user purchasing Products for purposes related to your entrepreneurial, commercial, craft or professional activity, please refrain from making purchases through the Site. If you wish to purchase the Products available on the Site, please send us a specific request to customercare@spaziobra.com. These General Terms shall not apply to such sales.
3. PRODUCT AVAILABILITY – RIGHT TO REFUSE OR CANCEL ORDERS
3.1 All orders are subject to verification of the availability of the Products ordered. If one or more of the Products ordered are not available at the time the order is processed, the order shall be considered valid for the Products that are available. In such case, we will contact you directly and inform you how your order has been adjusted, as well as the methods and timeline for refunding the amounts paid in relation to the unavailable Products.
3.2 It is forbidden to purchase Products with the intention of reselling them. If we believe that you are purchasing Products for resale, we reserve the right, including but not limited to, cancelling your orders—even if already confirmed—and/or suspending or closing your account.
In such cases, if you believe an error has occurred, you can contact us using the details indicated in the Contacts section and we will be happy to assist you.
3.3 We may also refuse or cancel an order in the event that:
• you do not meet the criteria and/or requirements necessary to order the Products;
• the order originates from countries to which we do not ship the Products ordered or provides for delivery of the Products to such countries;
• there is a report of or suspicion of fraudulent or illegal activity;
• there are insufficient funds on your card to pay for the order and/or it is not possible to obtain authorization for your payments;
• we have identified an error in the Product information or price.
3.4 If you have already paid the price of the Products whose order has been refused or cancelled, we will refund the amount paid and the sales contract shall be considered terminated. We will notify you by e-mail when the refund has been issued. Please contact your bank to learn when the amount will be re-credited.
4. PRODUCT FEATURES
4.1 The features of the Products are shown on the Site within each product sheet.
4.2 The photographs and descriptions of the Products on the Site are indicative and therefore may not be perfectly representative of and/or correspond to the actual features of the Products, including due to the display settings of your devices.
4.3 The measurements, sizes and dimensions shown in the Size Guide are calculated on the basis of the best statistical estimate.
4.4 It remains understood that the Products belong to luxury and premium brands and are purchased by us from well-known fashion houses, manufacturers and carefully selected retailers that follow strict quality controls. We do not sell used products or products of lower quality than those offered on the market by the respective parent companies or manufacturers.
4.5 For more information about the Products, you can contact us using the details indicated in the Contacts section of the Site.
5. PRICES AND SHIPPING
5.1 All sales prices of the Products listed on the Site include VAT, where applicable.
5.2 The prices displayed on the Site, the payment methods and invoices are in Euro. To help you convert the amount in Euro into a different currency, our Site offers a currency converter. The amount charged may vary due to exchange rate fluctuations and bank fees. We recommend that you contact your bank for detailed information about exchange rates and bank fees related to your transactions.
5.3 The prices of the Products listed on the Site do not cover:
Shipping costs, which will be specified and calculated during the ordering process before you complete the purchase;
Any customs duties and/or charges that may be applied to the Products for delivery to the address indicated in the order, as we cannot calculate them.
5.4 Shipping costs are the responsibility of the purchaser.
6. PROMOTIONAL CODES
6.1 If you have a promotional code, remember to enter it in the appropriate box during the ordering process. The promotional code is strictly personal and may be used exclusively for the purchase of Products on the Site. Please do not share it with others (for example, on social media). If we believe that you have abused or are abusing a promotional code in any way, we reserve the right to cancel the code and/or suspend or close your account.
7. PAYMENT METHODS
7.1 We accept the following payment methods: credit card, bank transfer, PayPal, Scalapay for installment payments.
7.2 All communications relating to payment and the data provided during the payment process are handled securely over dedicated lines.
7.3 Regardless of the payment method chosen, the Products ordered remain our property until we receive payment in full.
7.4 Credit Card: we accept Visa and Mastercard. During purchase, you will be required to enter your credit card details into a secure electronic banking system provided by the banking provider. The security of payment by credit card is guaranteed, as the financial information is transmitted via an encrypted protocol that is not accessible to third parties.
7.5 Bank Transfer: if you choose to pay by bank transfer, we will send you the details to make the transfer by e-mail. You must make the transfer by following the instructions provided. If the amount is not credited to our account within 5 working days from the order, or within the agreed term, the order will be cancelled.
7.6 Payment with PayPal and Scalapay: with these methods, you can pay using your PayPal or Scalapay account. Simply log in with your credentials, follow the purchase procedure and confirm payment. In this case, you will be redirected to the corresponding provider’s site.
8. SHIPPING TIMES AND PLACES OF DELIVERY
8.1 Orders submitted are processed Monday to Friday from 9:00 a.m. to 5:00 p.m. and will be processed within 48 hours of receipt of the order.
8.2 We expect to ship the Products within the following times:
• Deliveries in Italy: 1–2 working days;
• Deliveries in the European Union and the UK: 2–3 working days;
• Deliveries to Russia: 10–15 working days;
• Deliveries to the rest of the world: 4–5 working days.
We cannot be held responsible for any delays due to customs inspections or unforeseen or unforeseeable circumstances.
8.3 The Products ordered will be shipped within the indicated timeframes unless there are issues with payment checks or the bank transfer is not received within the terms specified in the PAYMENTS section of the General Terms. We do not ship on public holidays.
8.4 The Products will be delivered by courier with “express” delivery, as indicated in the order confirmation e-mail.
For further information, contact us by e-mail at customercare@spaziobra.com.
9. LEGAL WARRANTY
9.1 Each Product on the Site is subject to the legal warranty for lack of conformity that manifests within two years from the date of delivery.
9.2 To obtain the warranty, you must report the lack of conformity within two months of its discovery by contacting us through the contact details indicated in the Contacts section of the Site. You will receive instructions for returning defective Products.
9.3 You have the right to choose whether to request repair or replacement of the non-conforming Product, unless your choice is objectively impossible or excessively burdensome. Repair times do not depend on us.
If repair or replacement is impossible or excessively burdensome, you are entitled to a price reduction or termination of the contract. For minor defects or flaws, you are only entitled to repair or replacement of the Product.
9.4 The legal warranty does not cover lack of conformity arising from accidental damage, improper use, maintenance not performed according to the instructions, or repair work carried out by you or third parties.
10. INTELLECTUAL PROPERTY
10.1 All content on the Site, including the trade mark, registered trade marks and other graphic, textual, photographic and video signs, and any other designation referring to the Products or to Spazio Bra in any language, are protected by intellectual property rights.
10.2 It is not permitted to use, reproduce, duplicate, copy, publish or alter the content of the Site for any reason.
11. EVENTS BEYOND OUR CONTROL
11.1 We are not responsible for failure to fulfil the obligations set out in these General Terms in the event of circumstances beyond our control, such as wars, fires, earthquakes, floods, epidemics, pandemics, strikes, workforce issues, internet network malfunctions and disruptions, energy restrictions, acts of public authorities or other unavoidable causes.
11.2 If such events affect the delivery times of the Products, delivery shall be suspended until the event has been resolved, and we will inform you by e-mail of a new delivery date.
12. PRIVACY AND COOKIE POLICY
12.1 For information on the processing of your personal data and the use of cookies on the Site, please consult the Site’s Privacy and Cookie Policy section.
13. APPLICABLE LAW – DISPUTE RESOLUTION
13.1 These General Terms and the sales contracts concluded through the Site are governed by Italian law, without prejudice to the application of the mandatory provisions of the law of your country of residence.
13.2 For disputes relating to these General Terms of Sale and/or to sales contracts concluded through the Site, jurisdiction lies with the court of your domicile or residence according to the applicable law or, at your choice, with the Court of Asti.
14. PROMOTIONAL CODES: General terms and conditions applicable
Spazio Bra reserves the right to issue promotional codes that may be applied to a selection of items available for purchase on www.spaziobra.com.
These codes are occasionally sent to customers by e-mail, SMS or announced on the website www.spaziobra.com.
By using the promotional code, you agree to be bound by these Terms and Conditions.
For a coupon code to be valid, you must comply with these Terms and Conditions.
Promotional codes have no monetary value and cannot be converted into cash.
To use the coupon code, enter the code in the “discount code” box at checkout, and the discount will be automatically deducted from the final price of eligible items.
If you do not enter the coupon code at the time of purchase as specified, you will not be entitled to the discount at a later time. Discounts cannot be claimed after placing an order on Spazio Bra’s website.
If an order contains multiple items and a promotional code is used, the discount will be applied proportionally to each eligible item.
A promotional code cannot be applied to an order if the code is inapplicable, invalid or expired. No replacement codes will be issued in any case.
Coupons may not be valid during certain periods of the year, and Spazio Bra reserves the right to suspend coupons at any time. Each coupon has a limited validity.
We do not offer refunds for items already purchased without the use of a coupon, as coupons apply only to purchases made after the coupon has been communicated and during their validity period.
15. SHIPPING
METHODS OF TRANSPORT, COSTS AND DELIVERY TIMES
Payments made will result in order preparation within 1–2 working days (Monday to Friday) from the date of registration.
Orders will be processed and shipped on business days, Monday to Friday, between 9:00 a.m. and 5:00 p.m. GMT+1, except for public holidays recognized in Italy. Goods will be ready for shipment only after payment has been received.
Barring exceptional circumstances, we will do our best to fulfil the order within the delivery times and terms indicated. However, during sale or promotion periods, due to the high volume of orders, delays may occur in order processing. Please note that the courier does not ship or deliver on Saturdays, Sundays and public holidays.
Shipments will be made via couriers such as DHL, UPS or BRT.
All shipments from Spazio Bra will be insured against theft or damage. If you receive a visibly damaged package, we ask that you do not collect it, leave it with the courier, or accept it with reservation.
Once you have personally collected the delivery and confirmed receipt of the package with a signature, the insurance coverage will be considered concluded.
Shipping methods, costs and delivery times will vary depending on the destination country. Please refer to the table below.
16. ORDER TRACKING
Once the order has been processed, you will receive a shipping notification e-mail with all the details. Subsequently, you will receive a notification directly from the courier with the tracking number so that you can monitor the status of the shipment.
You can also follow the status of the shipment by clicking here for DHL, here for UPS or here for BRT, entering the tracking number provided by e-mail.
17. TAXES AND CUSTOMS DUTIES
Customers residing in countries that are not part of the European Union will be exempt from VAT.
All shipments outside the European Union will be subject to duties and import charges, which will vary depending on the type and value of the product.
COUNTRIES WITH “DDP” (Delivered Duty Paid)
In countries indicated as “DDP,” the customer will not have to pay any additional costs for customs clearance or delivery, as duties and taxes are included in the final price.
COUNTRIES WITH “DDU” (Delivered Duty Unpaid)
In countries indicated as “DDU,” customs charges will be borne by the customer and will be calculated by the courier at the time of delivery of the shipment. Spazio Bra has no control over these costs and is unable to predict them before shipment. Please contact your local customs office for further information.
18. INFORMATION REGARDING THE PROCESSING OF PERSONAL DATA
Dear User,
This notice is provided in compliance with Articles 13 and 14 of European Regulation 2016/679 concerning the protection of personal data. This information page is made available to help you understand the purpose and process of collecting and processing your personal data while using the website https://www.spaziobra.com.
The following information refers to the website https://www.spaziobra.com (hereinafter referred to as the “Site”) and does not apply to other websites or applications linked via external third-party links.
Any personal data you provide to Spazio Bra, directly or otherwise through the Site, including the services offered by Spazio Bra (hereinafter “Services”), will be processed in accordance with the fundamental principles of personal data protection, such as transparency, minimization, lawfulness and fairness.
The notice is divided into sections listed in the index below, each dedicated to a specific area to facilitate your consultation.
Index:
• Data Controller
• Personal data processed
• Purpose of processing and legal basis
• Recipients
• Retention period and criteria
• Data subject’s rights
• Updates and amendments
Data Controller
The Data Controller of the personal data processed through the Site, as described below, is SB ROSSO S.R.L., with registered office at Piazza XX Settembre, 12042 – Bra, Italy, VAT no. 03003030040: info@spaziobra.com (hereinafter referred to as “Spazio Bra” or “Controller”).
Personal data processed
While browsing the Site and as part of the Services offered, the Controller will process information relating to you, which may be collected automatically while you browse the Site or provided directly by you (for example, when you use the form on the Contacts page, when you subscribe to the newsletter or request the use of the Services offered through the Site). In particular, the personal data processed through the Site include:
a) Name and contact information and other personal data: In some sections of the Site, such as the Contacts page, you will be asked to provide certain personal data, such as name, surname, telephone number and e-mail address, as well as additional information that you may provide in the space dedicated to your request. Even when purchasing a product, you may use the “notes” or “gift note” field to provide additional information containing your personal data or that of third parties. We ask you not to provide special categories of data, such as racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic or biometric data, data concerning health or sexual orientation. If you still wish to share such data, we ask you to provide explicit consent for this purpose. If you provide personal data of other people, you will be considered an independent data controller and will assume all responsibilities provided by law, including verifying the lawfulness of the processing. In such cases, you grant Spazio Bra full indemnity from any claim or request by third parties to whom the personal data you have provided relate.
b) Personal data for creating an account (registration): Among the Services offered through the Site, it is possible to register by creating a personal account. In this case, you will be asked to provide personal data such as name, surname, e-mail address, country and date of birth. It is also possible to register using a personal account on third-party services such as Facebook or Google; in this case, such third parties will automatically send Spazio Bra your personal data such as name, surname and e-mail address.
c) Personal data relating to the purchase of products on the Site: When you purchase products through the Site, the personal data you provide during the purchase process, together with the data provided for registration, will be collected and processed to manage all activities related to the purchase and supply of the products. During the use of the Services, information on payment methods, such as bank transfer or credit card, may be requested. Other personal data may be collected during the relationship with Spazio Bra after the purchase, for example when you contact customer service or use the contacts available on the Site.
d) Browsing data and cookies: While browsing the Site, the IT systems and software procedures collect certain personal data, including IP addresses, domain names of the computers and terminals used by users, URI/URL addresses of the requested resources, time of requests, method used to submit the request to the server, size of the file obtained in response, numerical code indicating the status of the server’s response (e.g., success or error) and other parameters related to the user’s operating system and IT environment. This data is also used to obtain anonymous statistics on the use of the Site and to verify its correct operation. The data may be used to ascertain liability in the event of alleged computer crimes against the Site. Furthermore, the Site uses cookies and similar technologies. For further details, please consult our Cookie Policy.
Purpose of processing and legal basis
The personal data collected through the Site will be processed by Spazio Bra for the following main purposes:
a) Provision of the requested Services: your data will be processed to allow you to use the Services of the Site, including account registration, management of product orders, submission of requests or reports through the Contacts page, management of job applications at Spazio Bra, as well as the provision of newsletter services if you subscribe.
b) Fulfilment of contractual obligations: the processing of personal data is necessary to fulfil contractual obligations related to the purchase of products offered on the Site or the provision of the requested Services.
c) Compliance with legal obligations: the processing of personal data is necessary to comply with legal obligations to which Spazio Bra is subject, particularly with regard to activities related to accounting, tax returns and other regulatory obligations.
d) Legitimate interests: personal data may be processed to protect Spazio Bra’s legitimate interests, particularly for IT security, management of the Site and Services, prevention and detection of crimes, as well as for sending commercial communications relating to Spazio Bra’s products.
e) With your explicit consent: within the Site, you are free to give consent to the processing of your personal data, for example for sending commercial communications relating to products or services other than those subject to a purchase or contract.
For some of these purposes, we may use personal data collected in aggregated or anonymous form. Personal data will be processed in accordance with the principles of lawfulness, fairness, transparency, purpose limitation and data minimization, completeness and relevance, accuracy, storage, integrity and confidentiality, as well as in compliance with the data subject’s rights.
Recipients
The personal data collected may be disclosed to entities acting as processors, third parties, or to entities acting as independent controllers. In particular, personal data may be disclosed to:
a) employees and collaborators of Spazio Bra who need to access the data to perform their duties;
b) third-party service providers acting on behalf of Spazio Bra, such as IT service providers, delivery services, payment services, management, maintenance, hosting services, as well as entities providing communication services, newsletter sending, customer support;
c) credit institutions and payment service providers in relation to the fulfilment of contractual obligations;
d) entities, authorities or organizations to which Spazio Bra is obliged to disclose personal data by virtue of regulatory provisions or orders of the authorities;
e) lawyers, consultants, accountants or auditors in the context of administrative and accounting audits or for professional advice.
Any communication of your personal data will take place in accordance with the methods provided by law. Your personal data will not be disseminated in any way.
Retention period and criteria
Personal data will be retained for the period strictly necessary to achieve the purposes for which they were collected and processed. In particular:
a) with regard to personal data collected for the provision of the requested Services, the retention period will be determined based on the time required to fulfil contractual and legal obligations. In general, personal data will be retained for the entire duration of the contract and thereafter for the period necessary to protect Spazio Bra’s interests in the event of disputes or computer crimes;
b) with regard to personal data processed on the basis of your consent, they will be retained until you withdraw your consent. Your consent may be withdrawn at any time, also separately for each of the processing activities described above. Once consent has been withdrawn, personal data will no longer be processed for the related purposes.
Data subject’s rights
As a data subject, you have the right to obtain confirmation of whether or not personal data concerning you are being processed, even if not yet recorded, and their communication in an intelligible form.
In particular, you have the following rights:
a) Right of access: you have the right to obtain confirmation as to whether personal data concerning you are being processed and, if so, the right to access your personal data. You will receive a copy of your personal data in a readable and compatible format.
b) Right to rectification: you have the right to obtain the rectification of inaccurate personal data concerning you, as well as to have incomplete personal data completed.
c) Right to erasure (“right to be forgotten”): in certain circumstances, you have the right to obtain the deletion of personal data concerning you. In the event of withdrawal of consent or objection to processing for marketing purposes.
If you want, I can also translate any additional sections that follow (e.g., portability, restriction, objection, complaints to the authority) in the same style.